At hou788, we take the privacy of our members seriously. This Privacy Policy explains what personal data we collect, why we collect it, how it is used and stored, and the rights you hold as a data subject under our platform's data protection framework.
The following definitions apply throughout this Privacy Policy. Capitalised terms not defined here carry the meanings assigned to them in the hou788 Terms & Conditions.
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person ("data subject"), including name, identification number, location data, and online identifiers. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, consultation, use, disclosure, erasure, or destruction. |
| "Platform" | The hou788 website at hou788.app, all associated subdomains, mobile-optimized pages, and any application or service operated by hou788. |
| "Member" | Any individual who has completed the registration process and holds an active or inactive account on the Platform. |
| "Controller" | The entity that determines the purposes and means of processing Personal Data — in this context, hou788. |
| "Processor" | A third party that processes Personal Data on behalf of hou788 under a written data processing agreement. |
| "KYC" | Know Your Customer — the identity and document verification process conducted on Members as required by applicable anti-money laundering and responsible gaming standards. |
| "Cookies" | Small text files placed on your device by the Platform for the purposes described in Section 11 of this Policy. |
2.1 Identity. hou788 acts as the Data Controller for all Personal Data collected from Members and visitors to the Platform. All questions, requests, and complaints regarding your Personal Data should be directed to hou788 using the contact details provided in Section 15 of this Policy.
2.2 Scope. This Policy applies to Personal Data collected through: (a) the hou788 website at hou788.app; (b) the account registration and login process; (c) deposit and withdrawal transactions processed via Indonesian banking and e-wallet channels; (d) KYC verification submissions; (e) customer support interactions; and (f) automated technical data collected via cookies and server logs during your use of the Platform.
2.3 Third-Party Sites. The Platform may contain links to third-party websites or services for informational purposes. hou788 is not responsible for the privacy practices of those third parties. You should review the privacy policies of any external site before submitting Personal Data to it.
3.1 Registration Data. When you create a hou788 account, we collect your full legal name, date of birth, residential address (including city and province within Indonesia), chosen username, email address, and telephone number. This data is mandatory; without it, a Member account cannot be created.
3.2 Identity Verification (KYC) Data. To comply with anti-money laundering standards and to verify your eligibility, we may collect copies of government-issued identity documents (Indonesian KTP, passport, or SIM — driver's license), selfie photographs for liveness checks, and proof of ownership of your payment method (e.g., a screenshot of your BCA, BRI, BNI, or Mandiri bank account showing your name and account number).
3.3 Financial Data. We collect records of all deposit and withdrawal transactions on the Platform, including transaction amounts in Indonesian Rupiah (IDR), timestamps, payment channel used (e.g., OVO, DANA, GoPay, ShopeePay, LinkAja, or local bank transfer), and transaction reference numbers. We do not store full bank account credentials or e-wallet PINs.
3.4 Gaming Activity Data. We collect a full log of your betting and gaming activity on the Platform, including bets placed, wager amounts, game outcomes, bonus usage, and session duration. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.
3.5 Communications Data. If you contact our support team by email or live chat, we retain records of that correspondence, including your queries, our responses, and any attachments you submit. This data is used to resolve your issue and to improve our support services.
3.6 Technical and Device Data. We automatically collect technical data when you access the Platform, including your IP address, browser type and version, operating system, device type and model, screen resolution, language settings, referring URL, and the pages you visit on the Platform together with timestamps. This data is collected via server logs and cookies as described in Section 11.
hou788 collects Personal Data through the following channels:
hou788 processes your Personal Data only for the purposes described below. We do not use your data for any purpose incompatible with these stated purposes without obtaining your prior consent.
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and administering your Member account, including processing logins and managing account settings. |
| Transaction Processing | Processing deposits and withdrawals in IDR via BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja. |
| Identity Verification | Confirming your identity and age (21+) as required by responsible gaming standards and anti-money laundering obligations. |
| Responsible Gaming | Monitoring gaming patterns to identify potentially harmful behaviour and to enforce deposit limits, self-exclusions, and cooling-off periods. |
| Fraud Prevention & Security | Detecting and preventing fraudulent transactions, account takeovers, multi-accounting, and other prohibited conduct described in the Terms & Conditions. |
| Customer Support | Resolving your queries, processing complaints, and providing technical assistance. |
| Legal Compliance | Fulfilling obligations under applicable law, including AML reporting, responding to lawful authority requests, and maintaining mandatory transaction records. |
| Service Improvement | Analysing aggregated, anonymised usage data to improve Platform performance, game offering, and user experience. |
| Marketing Communications | Sending promotional offers and updates where you have given consent. You may withdraw consent at any time as described in Section 12. |
6.1 Contract Performance. The majority of hou788's data processing is necessary for the performance of the Member agreement — specifically, to operate your account, process your transactions, and deliver the gaming services you have signed up for. Without this processing, we cannot provide the Platform.
6.2 Legal Obligation. Certain processing activities — particularly KYC verification, AML record-keeping, and responding to regulatory or law enforcement requests — are required by applicable law. hou788 will process Personal Data for these purposes regardless of consent where legally compelled to do so.
6.3 Legitimate Interests. hou788 processes some data categories (including technical and device data, fraud signals, and gaming pattern analysis) on the basis of its legitimate interests in operating a secure, fair, and compliant platform. We have assessed that these interests are not overridden by your fundamental rights and freedoms.
6.4 Consent. Where hou788 processes data for purposes not covered by the bases above — in particular, sending direct marketing emails and placing non-essential cookies — we will request your explicit consent before doing so. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
7.1 We Do Not Sell Your Data. hou788 does not sell, rent, or otherwise commercially transfer your Personal Data to third parties for their own marketing or commercial purposes.
7.2 Authorised Processors. hou788 shares Personal Data with carefully selected third-party Processors solely to support the delivery of our services. These parties are bound by data processing agreements that restrict their use of your data to the specified purpose only. Current categories of Processor include:
7.3 Legal Disclosures. hou788 may disclose your Personal Data to competent authorities, regulatory bodies, or law enforcement agencies where required to do so by law, court order, or binding regulatory direction. We will notify you of such disclosure where permitted by law.
7.4 Business Transfers. In the event of a merger, acquisition, or sale of substantially all of hou788's assets, your Personal Data may be transferred to the acquiring entity. You will be notified prior to any such transfer and the acquiring entity will be required to honour this Privacy Policy.
8.1 Cross-Border Processing. hou788 is an internationally operated platform. Some of our third-party Processors (including cloud infrastructure and KYC providers) operate data centres outside of Indonesia. Where Personal Data is transferred internationally, hou788 ensures that appropriate safeguards are in place, including standard contractual clauses, data processing agreements, and assessments of the recipient country's data protection standards.
8.2 Safeguards. hou788 will not transfer your Personal Data to a jurisdiction that does not offer an adequate level of data protection without first implementing contractual protections equivalent to those required under internationally recognised data protection principles. A list of countries to which data may be transferred is available upon request by contacting our support team.
9.1 Active Accounts. Personal Data associated with an active Member account is retained for as long as the account remains open and for a period of five (5) years following permanent account closure, in order to satisfy legal, regulatory, and AML record-keeping obligations.
9.2 Transaction Records. Financial transaction records — including deposit and withdrawal logs, payment method details, and bet histories — are retained for a minimum of five (5) years from the date of the transaction in accordance with applicable financial record-keeping standards.
9.3 KYC Documents. Identity documents submitted for KYC verification are retained for the duration of the Member relationship and for five (5) years following account closure. Liveness check biometric images are deleted within 30 days of verification completion.
9.4 Support Correspondence. Customer support records are retained for three (3) years from the date of the interaction, or longer if the interaction relates to an unresolved dispute or legal claim.
9.5 Marketing Data. If you have consented to receive marketing communications, your contact details are retained for this purpose until you withdraw consent or request erasure, at which point they are removed from all marketing lists within 10 business days.
9.6 Technical Logs. Server and access logs are retained for a maximum of 90 days in rolling archives, after which they are automatically purged. Anonymised, aggregated analytics data derived from logs is retained indefinitely for service improvement purposes.
10.1 Technical Safeguards. hou788 employs industry-standard technical security measures to protect your Personal Data against unauthorised access, loss, alteration, or disclosure. These include:
10.2 Organisational Safeguards. Access to Member Personal Data within hou788 is restricted on a strict need-to-know basis. All staff with access to Personal Data are subject to confidentiality obligations. hou788 conducts annual data protection training for all relevant personnel.
10.3 Data Breach Notification. In the event of a Personal Data breach that is likely to result in a high risk to your rights and freedoms, hou788 will notify affected Members without undue delay and in any case within 72 hours of becoming aware of the breach, in accordance with applicable data protection obligations.
10.4 Your Responsibilities. You are responsible for keeping your account credentials confidential and for using a strong, unique password. hou788 strongly recommends enabling 2FA on your account. If you suspect that your account credentials have been compromised, contact support immediately at the email address in Section 15.
11.1 What Are Cookies. Cookies are small text files stored on your device when you visit the Platform. They allow the Platform to recognise your device on subsequent visits and to remember certain preferences or session states. hou788 uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).
11.2 Types of Cookies We Use. The following categories of cookies are used on the Platform:
| Cookie Type | Purpose | Consent Required |
|---|---|---|
| Strictly Necessary | Essential for the Platform to function — authentication session tokens, CSRF protection tokens, load-balancer routing. Cannot be disabled. | No — essential |
| Functional | Remembers your preferences such as language, display settings, and notification preferences to improve your experience. | Yes |
| Analytics | Collects anonymised usage data (pages visited, session duration, device type) to help hou788 understand how the Platform is used and where improvements can be made. | Yes |
| Security | Device fingerprinting and fraud-signal cookies used to detect unusual login behaviour or automated bot activity. | No — legitimate interest |
11.3 Managing Cookies. You may control non-essential cookies through your browser settings. Disabling functional cookies may affect your experience on the Platform (for example, your preferences may not be saved between sessions). Disabling analytics cookies will not affect your ability to place bets or access any Platform feature. Note that disabling strictly necessary or security cookies may prevent you from logging in or using the Platform at all.
11.4 No Third-Party Advertising Cookies. hou788 does not place third-party advertising or retargeting cookies on the Platform. We do not participate in cross-site advertising networks or behavioural advertising programmes.
As a data subject, you hold the following rights in relation to your Personal Data processed by hou788. To exercise any of these rights, submit a written request to the contact address in Section 15. hou788 will respond within 30 calendar days of receiving a valid request.
You have the right to request a copy of all Personal Data hou788 holds about you, together with information about how it is processed.
If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
You may request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations described in Section 9.
You may request that we restrict processing of your Personal Data while a dispute about accuracy or lawfulness is resolved, or where you have objected to processing pending verification of our legitimate interests.
Where processing is based on your consent or on contractual performance, you may request that we provide your Personal Data in a structured, commonly used, machine-readable format so that you can transfer it to another controller.
You may object at any time to processing of your Personal Data for direct marketing purposes. You may also object to processing based on legitimate interests, on grounds relating to your particular situation.
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to the withdrawal.
13.1 Age Restriction. The Platform is strictly intended for adults aged 21 years and over. hou788 does not knowingly collect Personal Data from individuals under the age of 21. If you are under 21, you must not register an account or use the Platform in any capacity.
13.2 Detection and Deletion. If hou788 discovers or is notified that it has inadvertently collected Personal Data from a person under 21, we will immediately close the associated account, delete all related Personal Data, and refund any deposited funds in accordance with our responsible gaming obligations. Any winnings generated by an underage account will be forfeited.
13.3 Parental Notification. If you believe that a person under 21 has registered an account using personal details belonging to you or another adult, please contact us immediately at the address in Section 15 so that we can investigate and take appropriate action.
14.1 Right to Update. hou788 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory guidance. The "Last Updated" date at the top of this Policy will be revised accordingly.
14.2 Notification of Material Changes. Where a change materially affects how your Personal Data is processed, hou788 will provide at least 14 days' advance notice by posting a prominent notice on the Platform and, where practicable, by sending an email to your registered address. Continued use of the Platform following the effective date of a material change constitutes acceptance of the revised Policy.
14.3 Previous Versions. Previous versions of this Privacy Policy are available upon request by contacting our support team at the address provided in Section 15.
If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or want to raise a concern about how hou788 handles your Personal Data, please reach out to us using the details below. All privacy-related communications should be sent in English for the fastest and most accurate response.
For concerns specifically related to responsible gaming, self-exclusion, or gambling harm, please visit our dedicated Responsible Gaming page where you will find tools and guidance available directly from your account dashboard.
Every byte of data you transmit to hou788 — login credentials, transaction details, KYC documents — is protected in transit by 256-bit SSL/TLS encryption, the same standard used by global financial institutions.
hou788 does not sell, rent, or commercially share your Personal Data with advertisers, data brokers, or affiliate marketers. Your information is used exclusively to operate your account and deliver our services.
You hold full rights of access, rectification, erasure, portability, and objection over your Personal Data. Submit a request to our support team and receive a response within 30 calendar days — no fees for reasonable requests.
We do not hold your data indefinitely. Account data is retained for five years after closure, support records for three years, and liveness check images are deleted within 30 days of KYC completion — as detailed in Section 9.
hou788 collects only what is necessary to operate your account, process your IDR transactions via local Indonesian banks and e-wallets, and meet our legal obligations. We do not collect special category data beyond KYC requirements.
In the unlikely event of a data breach posing a high risk to your rights, hou788 commits to notifying affected Members within 72 hours of becoming aware — giving you the information you need to take protective action swiftly.
hou788 combines a world-class sportsbook, premium live casino, and the most-searched slot gacor library in Indonesia — all backed by the data protection commitments in this Privacy Policy.